View source for Markets/en/Portal:Small Loans/Quality-Criteria:Small Loans

''Section 7 of the [[Markets/en/Portal:Small Loans/Main|Small Loans portal]], instantiated from the [[Markets/en/Portal:Model/Quality-Criteria:Model|quality criteria model]].''

= Quality criteria: small loans =

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== Criteria ==

{| class="wikitable" style="width:100%;"
|-
! Identifier !! Dimension !! Criterion !! Target
|-
| QS-SLO-001 || Process || The agreement is signed '''before''' the money changes hands. Handover without a signed agreement is flagged.
| 100% compliance
|-
| QS-SLO-002 || Realism || The repayment schedule is explicitly discussed against the borrower's actual means before signature (the contract wizard asks; the answer stays private). Schedules built on hope fail people twice.
| 100% of schedules discussed
|-
| QS-SLO-003 || Dignity || No shaming: reminders and group interventions stay private and follow the agreed ladder. Any public shaming reported and confirmed is a criterion failure.
| 0 confirmed incidents
|-
| QS-SLO-004 || Renegotiation first || Every recovery ladder includes a renegotiation offer before any consequence, and every difficulty announced before the due date receives an answer within [72h].
| 100% of ladders · answers within 72h
|-
| QS-SLO-005 || Both-sided closure || At closing, both parties complete the evaluation, including the "would deal again" question that feeds the portal's second statistic.
| At least [95%] completion
|-
| QS-SLO-006 || Dispute handling || Disputes acknowledged within [24h], resolved or escalated to arbitration within [14 days].
| 100% within deadlines
|}

== Notes ==

* QS-SLO-002 and QS-SLO-003 are this market's own additions to the neutral model: realism and dignity are where small loans between close persons actually fail.
* Bracketed values are the portal's initial parameters, to be reviewed by the market community as real usage data arrives.

== See also ==

* [[Markets/en/Portal:Small Loans/Statistics:Small Loans|Statistics]] · [[Markets/en/Portal:Small Loans/Main|Back to the Small Loans portal]]

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