💡 In simple words: In simple words: this page explains how WikiDeal keeps track of who is trustworthy, so good helpers are rewarded and bad behaviour is spotted.

⚠️ Not yet approved. This page describes a proposal that is still under community review. It is documented here so it can be discussed, improved and endorsed.

Reputation Management

From WikiDeal, the Wikipedia of e-commerce

Reputation Management is a transversal core mechanism of WikiDeal. It governs how the influence and credibility of each contributor is built, maintained, and weighted across the entire platform—from evaluating Open Call proposals to moderating marketplace reviews.

Contents

Rating, not just Voting

WikiDeal goes beyond simple binary voting (yes/no). The system is designed to stimulate rich, nuanced rating across multiple parameters. Users are encouraged not merely to cast a vote, but to provide detailed, multi-dimensional assessments of contributions, services, and proposals. This granular rating culture is the foundation upon which the entire reputation system is built.

Paid Feedback & Financial Incentives

To bootstrap the rating ecosystem and ensure a critical mass of quality feedback from the very beginning, WikiDeal introduces Paid Feedback:

Users earn Credits (approximately 1 CHF per minute of review time) for providing structured feedback after a transaction or when evaluating an Open Call proposal.
Conversely, if a user fails to provide feedback after a transaction where it is expected, small deductions may apply. This creates a healthy tension that incentivizes participation.
These financial incentives are strongest during the early phases of the platform, when building a culture of quality evaluation is critical. As the community matures and rating becomes habitual, the incentives naturally decrease.

The Feedback Portfolio

Every user progressively builds a personal Feedback Portfolio—a visible track record of all the ratings and reviews they have given and received. This portfolio serves multiple purposes:

Credibility Signal: A rich portfolio demonstrates engagement and reliability, increasing the user's weight in future evaluations.
Trust Indicator: Other users and User Groups can consult a contributor's portfolio before entering into a contract or accepting a proposal.
Reputation Capital: The portfolio is the tangible representation of one's reputation. It cannot be bought—only earned through consistent, honest participation over time.

Rating Moderation Algorithm

To prevent gaming and ensure calibrated, honest feedback, WikiDeal deploys an auto-weighting algorithm that adjusts extreme ratings (systematic 1-star or 5-star patterns) based on historical behaviour. This:

Detects chronic over-raters or systematic punishers.
Reduces the weight of outlier ratings that deviate significantly from the consensus.
Stimulates honest, calibrated feedback by rewarding users whose evaluations are consistently aligned with the community average.

Reputation Weighting in the CDIEM

Within the Open Call CDIEM framework, each evaluator's scores are weighted by their personal reputation (derived from their Feedback Portfolio and the moderation algorithm). This means that a reviewer with a long, calibrated track record of honest feedback will have more influence on the final score of a proposal than a new or erratic reviewer. Reputation scores are dynamically updated after each evaluation cycle.

Gov/en/Portal:Trust-Safety/Reputation-Management