Markets/en/Portal:Model/Quality-Criteria:Model
Section 7 of the market portal model. Neutral example content: replace with market-specific criteria when instantiating.
Quality criteria
What this section holds
Measurable standards the market community sets for itself. Quality criteria differ from statistics: statistics describe what happens, quality criteria state what the community considers good enough. Each criterion has an identifier, a dimension, a testable rule and a target. Criteria are intended to be reviewed by the market community at regular intervals.
Neutral criteria model
Identifiers follow the pattern QS-[MARKET]-[number].
| Identifier | Dimension | Criterion | Target |
|---|---|---|---|
| QS-XXX-001 | Process | A contract is drafted and signed before performance begins. Performance without a signed contract is flagged. | 100% compliance |
| QS-XXX-002 | Service | Both parties complete their mutual evaluation within [48h] of completion. Low ratings trigger a review, not a sanction. | At least [95%] evaluation completion |
| QS-XXX-003 | Safety | The market's specific safety requirement (certification, verification, insurance) is met before the contract activates. Each market names its own requirement here. | 100% verified |
| QS-XXX-004 | Satisfaction | Satisfaction is measured on both sides at regular intervals. One-sided satisfaction is a warning sign, not a success. | Target set by the market community |
| QS-XXX-005 | Dispute handling | Every dispute is acknowledged within [24h] and resolved or escalated to arbitration within [14 days]. | 100% within deadlines |
How a market defines its own criteria
- Start from the five neutral criteria above; rename QS-XXX to the market's code.
- Add market-specific criteria only when they are testable: a criterion nobody can measure is a wish, not a standard.
- Set targets the community can defend publicly, then tighten them as the market matures.
- Review annually: keep, tighten, or retire each criterion with a stated reason.
See also
- Statistics: how performance against these criteria is published
- Back to the portal model