Markets/en/Portal:Model/Quality-Criteria:Model
💡 In simple words: A market makes rules about what is good enough. These rules say things like 'both people must agree before work starts' or 'problems get fixed within two weeks.' The market checks these rules every year.
🎯 In 20 seconds (scientific summary): We are heading towards codified quality governance in platform markets through measurable, community-defined criteria that distinguish performance metrics from normative standards. This emerging framework emphasizes bilateral accountability, testability requirements, and iterative tightening—suggesting a shift from unilateral platform governance toward participatory standard-setting with transparent escalation pathways.
Section 7 of the market portal model. Neutral example content: replace with market-specific criteria when instantiating.
Quality criteria
What this section holds
Measurable standards the market community sets for itself. Quality criteria differ from statistics: statistics describe what happens, quality criteria state what the community considers good enough. Each criterion has an identifier, a dimension, a testable rule and a target. Criteria are intended to be reviewed by the market community at regular intervals.
Neutral criteria model
Identifiers follow the pattern QS-[MARKET]-[number].
| Identifier | Dimension | Criterion | Target |
|---|---|---|---|
| QS-XXX-001 | Process | A contract is drafted and signed before performance begins. Performance without a signed contract is flagged. | 100% compliance |
| QS-XXX-002 | Service | Both parties complete their mutual evaluation within [48h] of completion. Low ratings trigger a review, not a sanction. | At least [95%] evaluation completion |
| QS-XXX-003 | Safety | The market's specific safety requirement (certification, verification, insurance) is met before the contract activates. Each market names its own requirement here. | 100% verified |
| QS-XXX-004 | Satisfaction | Satisfaction is measured on both sides at regular intervals. One-sided satisfaction is a warning sign, not a success. | Target set by the market community |
| QS-XXX-005 | Dispute handling | Every dispute is acknowledged within [24h] and resolved or escalated to arbitration within [14 days]. | 100% within deadlines |
How a market defines its own criteria
- Start from the five neutral criteria above; rename QS-XXX to the market's code.
- Add market-specific criteria only when they are testable: a criterion nobody can measure is a wish, not a standard.
- Set targets the community can defend publicly, then tighten them as the market matures.
- Review annually: keep, tighten, or retire each criterion with a stated reason.
See also
- Statistics: how performance against these criteria is published
- Back to the portal model