Revision as of 21:08, 13 June 2026

💡 In simple words: A safe way for families to find trusted babysitters and pay fairly, with rules everyone agrees on.

⚠️ Not yet approved. This page describes a proposal that is still under community review. It is documented here so it can be discussed, improved and endorsed.

Babysitting Portal — First Pilot

The Babysitting portal is WikiDeal's first operational pilot. It serves as the proof-of-concept for our legal and economic framework, testing the 7-step user journey, the dispute resolution system, and the non-extractive Commission model.

Instead of extracting 20–30% like traditional platforms, this portal operates at-cost (1-2%). All rules and contracts are governed democratically by the users themselves — parents and babysitters.

Read the Base Contract

📋 Use Case Overview

TypeChildcare service agreement

Maturity⭐⭐⭐☆☆ (pilot use case)

User Group(s)Babysitting User Group

Ring(s)Care Services Ring

Active funders42 (illustrative)

Contracts signed156 (illustrative)

Cash/Miles ratio30% / 70% (Boost-dependent)

Avg. satisfaction★★★★☆ (illustrative)

DeploymentLocal (Geneva pilot)

ProgrammeVolunteering Programme

All figures are illustrative unless otherwise stated.

Maturity⭐⭐⭐☆☆ (pilot use case)

User Group(s)Babysitting User Group

Ring(s)Care Services Ring

Active funders42 (illustrative)

Contracts signed156 (illustrative)

Cash/Miles ratio30% / 70% (Boost-dependent)

Avg. satisfaction★★★★☆ (illustrative)

DeploymentLocal (Geneva pilot)

ProgrammeVolunteering Programme

All figures are illustrative unless otherwise stated.

Average RateCHF 22/hr

Platform Commission1.5% at-cost

Insurance CoverageIncluded via AXA

Disputes (Last 30d)0

Governance GroupBabysitting Geneva UG

Maturity⭐⭐☆☆☆

The 7-Step Journey

How a parent (Alice) and a babysitter (Bob) connect, agree on terms, execute the service, and close the contract transparently.

1

Matching

Alice searches for a babysitter in her area. She reviews profiles, ratings, and hourly rates, completely free of algorithms that prioritize "sponsored" results.

B

Bob M.

★ 4.9 (24 jobs) · Geneva · First Aid Certified

CHF 22.00 / hour

2

Base Contract Generation

Alice requests Bob for Friday 6PM–10PM. WikiDeal automatically drafts a legally binding, AGPL v3-derived base contract defining the terms.

[BASE] WIKIDEAL-BABY-2026-04

Client: AliceProvider: Bob

Duration: 4hEst. Total: CHF 88.00

Comm: 1.5%CHF 1.32

3

Agreement

Bob receives the notification. He reviews the proposed hours and location, and accepts the base contract with a single click.

Bob: Thanks Alice, the contract looks good. See you Friday at 6PM!

4

Execution

The job occurs. Bob arrives on time. No digital interaction is strictly required during this phase, but they can use the chat if needed.

🏠 🕰️ 👶

5

Modification (Amendment)

Alice is late. Bob stays until 11PM. Bob triggers an Amendment extending the hours. Alternatively, if Bob canceled last minute, Alice could trigger an Addendum (Compensatory Measure).

[AMENDMENT] +1 Hour

New Duration: 5hTotal: CHF 110.00

6

Payment & Closing Contract

Alice confirms the amendment. The final amount (CHF 110) is settled. The Closing Contract is generated, finalizing the Transaction and splitting the 1.5% Commission.

[CLOSING] SETTLED

Bob receives:CHF 108.35

Community Pool:CHF 1.65

7

Mutual Evaluation

Both parties review each other (co-evaluation). This ensures symmetric accountability, unlike traditional platforms where the provider bears all the risk.

★★★★★ ↔ ★★★★★

📊 Success Indicators

Key performance indicators for the Babysitting marketplace use case. These targets are indicative and community-modifiable as the programme matures.

Successful Sessions / Month

≥ 50

Number of completed babysitting sessions per calendar month

Dispute Rate

< 3%

Percentage of sessions resulting in a formal dispute

Average Rating (Provider)

≥ 4.3 / 5

Mean rating given to babysitters by parents after session

Contract Completion Rate

≥ 98%

Percentage of sessions where contract is fully executed

Subscriber Retention (12m)

≥ 70%

Proportion of active users still using the platform after 12 months

Photo Evidence Compliance

100%

All sessions must have photo check-in and check-out

Average Commission Charged

≤ 2%

Effective Commission rate on session value

→ See also: WikiDeal Socio-Economic Success Criteria

✅ Quality Criteria

ISO-inspired quality standards for the Babysitting use case. Standards are reviewed annually by the community.

Standard	Dimension	Criteria	Target
QS-BAB-001	Process Quality	Contract drafted and signed before session start. Any session without a signed contract is flagged automatically.	100% compliance
QS-BAB-002	Service Quality	Both parties complete mutual evaluation within 48h. Ratings below 3.0 trigger mandatory review.	≥ 95% evaluation completion
QS-BAB-003	Safety	First-aid certification verified for all providers handling children under 3 years. Certification updated every 2 years.	100% verified for under-3 care
QS-BAB-004	User Satisfaction	Net Promoter Score (NPS) measured quarterly among parents and babysitters. Target: NPS ≥ 40.	NPS ≥ 40
QS-BAB-005	Dispute Resolution	All disputes acknowledged within 24h, resolved within 14 days or escalated to arbitration.	Resolution within 14 days

→ See also: WikiDeal Socio-Economic Success Criteria