View source for Gov/en/Portal:Trust-Safety/Reputation-Management

{{KidsIntro|In simple words: this page explains how WikiDeal keeps track of who is trustworthy, so good helpers are rewarded and bad behaviour is spotted.}}

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= Reputation Management =

From WikiDeal, the Wikipedia of e-commerce

'''Reputation Management''' is a transversal core mechanism of WikiDeal. It governs how the influence and credibility of each contributor is built, maintained, and weighted across the entire platform—from evaluating [[Gov/en/Portal:R&D/Open-Call:Main|Open Call]] proposals to moderating marketplace reviews.

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== Rating, not just Voting ==

WikiDeal goes beyond simple binary voting (yes/no). The system is designed to stimulate '''rich, nuanced rating''' across multiple parameters. Users are encouraged not merely to cast a vote, but to provide detailed, multi-dimensional assessments of contributions, services, and proposals. This granular rating culture is the foundation upon which the entire reputation system is built.

== Paid Feedback &amp; Financial Incentives ==

To bootstrap the rating ecosystem and ensure a critical mass of quality feedback from the very beginning, WikiDeal introduces '''Paid Feedback''':

* Users earn Credits (approximately 1 CHF per minute of review time) for providing structured feedback after a transaction or when evaluating an Open Call proposal.
* Conversely, if a user fails to provide feedback after a transaction where it is expected, small deductions may apply. This creates a healthy tension that incentivizes participation.
* These financial incentives are strongest during the early phases of the platform, when building a culture of quality evaluation is critical. As the community matures and rating becomes habitual, the incentives naturally decrease.

== The Feedback Portfolio ==

Every user progressively builds a personal '''Feedback Portfolio'''—a visible track record of all the ratings and reviews they have given and received. This portfolio serves multiple purposes:

* '''Credibility Signal:''' A rich portfolio demonstrates engagement and reliability, increasing the user's weight in future evaluations.
* '''Trust Indicator:''' Other users and User Groups can consult a contributor's portfolio before entering into a contract or accepting a proposal.
* '''Reputation Capital:''' The portfolio is the tangible representation of one's reputation. It cannot be bought—only earned through consistent, honest participation over time.

== Rating Moderation Algorithm ==

To prevent gaming and ensure calibrated, honest feedback, WikiDeal deploys an '''auto-weighting algorithm''' that adjusts extreme ratings (systematic 1-star or 5-star patterns) based on historical behaviour. This:

* Detects chronic over-raters or systematic punishers.
* Reduces the weight of outlier ratings that deviate significantly from the consensus.
* Stimulates honest, calibrated feedback by rewarding users whose evaluations are consistently aligned with the community average.

== Reputation Weighting in the CDIEM ==

Within the [[Gov/en/Portal:R&D/Open-Call:Main|Open Call CDIEM framework]], each evaluator's scores are weighted by their personal reputation (derived from their Feedback Portfolio and the moderation algorithm). This means that a reviewer with a long, calibrated track record of honest feedback will have more influence on the final score of a proposal than a new or erratic reviewer. Reputation scores are dynamically updated after each evaluation cycle.

== See also ==

* [[Gov/en/Portal:R&D/Open-Call:Main|Open Call (CDIEM Framework)]]
* Civic Pricing
* Socio-Technical Innovations (see #21 Paid Feedback, #22 Rating Moderation)

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[[Category:Migration June 2026]]