Markets/en/Portal:Babysitting/Main: Difference between revisions
Phase 5-6 migration: Markets portals + contracts (starter, Theo 2026-06-13) |
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{{KidsIntro|A safe way for families to find trusted babysitters and pay fairly, with rules everyone agrees on.}} | |||
{{NotApproved}} | |||
== | = Babysitting Portal — First Pilot = | ||
' | The Babysitting portal is WikiDeal's first operational pilot. It serves as the proof-of-concept for our legal and economic framework, testing the 7-step user journey, the dispute resolution system, and the non-extractive Commission model. | ||
Instead of extracting 20–30% like traditional platforms, this portal operates at-cost (1-2%). All rules and contracts are governed democratically by the users themselves — parents and babysitters. | |||
Read the Base Contract | |||
=== 📋 Use Case Overview === | |||
TypeChildcare service agreement | |||
Maturity⭐⭐⭐☆☆ (pilot use case) | |||
User Group(s)Babysitting User Group | |||
Ring(s)Care Services Ring | |||
Active funders42 (illustrative) | |||
Contracts signed156 (illustrative) | |||
Cash/Miles ratio30% / 70% (Boost-dependent) | |||
Avg. satisfaction★★★★☆ (illustrative) | |||
DeploymentLocal (Geneva pilot) | |||
ProgrammeVolunteering Programme | |||
All figures are illustrative unless otherwise stated. | |||
Maturity⭐⭐⭐☆☆ (pilot use case) | |||
User Group(s)Babysitting User Group | |||
Ring(s)Care Services Ring | |||
Active funders42 (illustrative) | |||
Contracts signed156 (illustrative) | |||
Cash/Miles ratio30% / 70% (Boost-dependent) | |||
Avg. satisfaction★★★★☆ (illustrative) | |||
DeploymentLocal (Geneva pilot) | |||
ProgrammeVolunteering Programme | |||
All figures are illustrative unless otherwise stated. | |||
Average RateCHF 22/hr | |||
Platform Commission1.5% at-cost | |||
Insurance CoverageIncluded via AXA | |||
Disputes (Last 30d)0 | |||
Governance GroupBabysitting Geneva UG | |||
Maturity⭐⭐☆☆☆ | |||
== The 7-Step Journey == | |||
How a parent (Alice) and a babysitter (Bob) connect, agree on terms, execute the service, and close the contract transparently. | |||
1 | |||
=== Matching === | |||
Alice searches for a babysitter in her area. She reviews profiles, ratings, and hourly rates, completely free of algorithms that prioritize "sponsored" results. | |||
B | |||
Bob M. | |||
★ 4.9 (24 jobs) · Geneva · First Aid Certified | |||
CHF 22.00 / hour | |||
2 | |||
=== Base Contract Generation === | |||
Alice requests Bob for Friday 6PM–10PM. WikiDeal automatically drafts a legally binding, AGPL v3-derived base contract defining the terms. | |||
[BASE] WIKIDEAL-BABY-2026-04 | |||
Client: AliceProvider: Bob | |||
Duration: 4hEst. Total: CHF 88.00 | |||
Comm: 1.5%CHF 1.32 | |||
3 | |||
=== Agreement === | |||
Bob receives the notification. He reviews the proposed hours and location, and accepts the base contract with a single click. | |||
'''Bob:''' Thanks Alice, the contract looks good. See you Friday at 6PM! | |||
4 | |||
=== Execution === | |||
The job occurs. Bob arrives on time. No digital interaction is strictly required during this phase, but they can use the chat if needed. | |||
🏠 🕰️ 👶 | |||
5 | |||
=== Modification (Amendment) === | |||
Alice is late. Bob stays until 11PM. Bob triggers an ''Amendment'' extending the hours. Alternatively, if Bob canceled last minute, Alice could trigger an ''Addendum'' (Compensatory Measure). | |||
'''[AMENDMENT] +1 Hour''' | |||
New Duration: 5hTotal: CHF 110.00 | |||
6 | |||
=== Payment & Closing Contract === | |||
Alice confirms the amendment. The final amount (CHF 110) is settled. The ''Closing Contract'' is generated, finalizing the Transaction and splitting the 1.5% Commission. | |||
'''[CLOSING] SETTLED''' | |||
Bob receives:CHF 108.35 | |||
Community Pool:CHF 1.65 | |||
7 | |||
=== Mutual Evaluation === | |||
Both parties review each other (co-evaluation). This ensures symmetric accountability, unlike traditional platforms where the provider bears all the risk. | |||
★★★★★ ↔ ★★★★★ | |||
=== 📊 Success Indicators === | |||
Key performance indicators for the Babysitting marketplace use case. These targets are indicative and community-modifiable as the programme matures. | |||
Successful Sessions / Month | |||
≥ 50 | |||
Number of completed babysitting sessions per calendar month | |||
Dispute Rate | |||
< 3% | |||
Percentage of sessions resulting in a formal dispute | |||
Average Rating (Provider) | |||
≥ 4.3 / 5 | |||
Mean rating given to babysitters by parents after session | |||
Contract Completion Rate | |||
≥ 98% | |||
Percentage of sessions where contract is fully executed | |||
Subscriber Retention (12m) | |||
≥ 70% | |||
Proportion of active users still using the platform after 12 months | |||
Photo Evidence Compliance | |||
100% | |||
All sessions must have photo check-in and check-out | |||
Average Commission Charged | |||
≤ 2% | |||
Effective Commission rate on session value | |||
→ See also: WikiDeal Socio-Economic Success Criteria | |||
=== ✅ Quality Criteria === | |||
ISO-inspired quality standards for the Babysitting use case. Standards are reviewed annually by the community. | |||
{| class="wikitable quality-table" | |||
|- | |||
! Standard | |||
! Dimension | |||
! Criteria | |||
! Target | |||
|- | |||
| QS-BAB-001 | |||
| Process Quality | |||
| Contract drafted and signed before session start. Any session without a signed contract is flagged automatically. | |||
| '''100% compliance''' | |||
|- | |||
| QS-BAB-002 | |||
| Service Quality | |||
| Both parties complete mutual evaluation within 48h. Ratings below 3.0 trigger mandatory review. | |||
| '''≥ 95% evaluation completion''' | |||
|- | |||
| QS-BAB-003 | |||
| Safety | |||
| First-aid certification verified for all providers handling children under 3 years. Certification updated every 2 years. | |||
| '''100% verified for under-3 care''' | |||
|- | |||
| QS-BAB-004 | |||
| User Satisfaction | |||
| Net Promoter Score (NPS) measured quarterly among parents and babysitters. Target: NPS ≥ 40. | |||
| '''NPS ≥ 40''' | |||
|- | |||
| QS-BAB-005 | |||
| Dispute Resolution | |||
| All disputes acknowledged within 24h, resolved within 14 days or escalated to arbitration. | |||
| '''Resolution within 14 days''' | |||
|} | |||
→ See also: WikiDeal Socio-Economic Success Criteria | |||
== Portal structure (model) == | |||
This portal follows the standard WikiDeal market-portal structure. Each market portal offers the same set of content types (the base contract, models, amendments, addenda, lawyer-validated contracts, legal references, compensation, etc.), even when some are still empty: | |||
{{MarketPortal|Babysitting}} | |||
[[Category:Migration June 2026]] | |||
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